Everything you wanted to know about configuring, troubleshooting and working with Outlook, Outlook Express and Windows Live Mail.

1. When sending emails in Outlook Express, at first it seems that the email is going out OK, but then an error message that reads, “Some errors occurred while processing the required tasks. Please review the list of errors below for more details”, no errors are listed. Recipients DO get the email, however 2 or more copies are received. The email is still in the Outbox and never entered into Sent Items.

   
   
   
2. Outlook 2003 and above - Outlook opens and then closes immediately.
   
   
3. Why are Images are blocked when you open an e-mail message in Outlook and/or Outlook Express?
   
   
4. How do I import my email and addresses into Outlook Express?
   
   
5. It seems that when folks reply to my email and it comes back to me with their comments, the content of the previous correspondence is wiped out of the letter.  Is there something I can do for this?
   
   
6. Outlook comes up with an error message that says; the server does not support a SSL connection. What do I do?
   
   
7. Internet shortcuts in Outlook and/or Outlook Express do not start Web browser.
   
   

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1. When sending emails in Outlook Express, at first it seems that the email is going out OK, but then an error message that reads, “Some errors occurred while processing the required tasks. Please review the list of errors below for more details”, no errors are listed. Recipients DO get the email, however 2 or more copies are received. The email is still in the Outbox and never entered into Sent Items.

   
   
   

   Each of the DBX files that hold the individual folders for Outlook Express has a file size limit of 2 GB. If the Sent Items file has reached 2 GB or greater, then emails, depending on the size, can’t be added to the DBX file.
   1 - PERMANENTLY delete all emails in the Sent Items folder by selecting all of them and pressing Shift + Delete.

   Or

   2 - Move the Sent Items.dbx from the Hidden Outlook Express folder. The Outlook Express folder is located at – C:\Documents and Settings\(Username)\Local Settings\Application Data\Identities\(Account Identifier)\Microsoft\Outlook Express.

   
   
   
   

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2. Outlook 2003 and above - Outlook opens and then closes immediately.
   
   1. Click on Start and select Run
   2. In the box type: OUTLOOK.EXE /resetnavpane and press Enter
   
   
   

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3. Why are Images are blocked when you open an e-mail message in Outlook and/or Outlook Express?
   
   

   This behavior occurs because of the Block images and other external content in HTML e-mail security option. By default, this option is turned on in Outlook Express after you install Windows XP SP2.

   By default, Outlook Express blocks all HTML content that is referenced by an external location. Many spam senders include an image URL in their e-mail messages. The image URL notifies the spam sender's Web server when you open or preview the message. This kind of image URL is also known as a Web beacon.
   The following is a sample Web beacon:
   "img src=http://myserver/cgi-bin/program?e=your-e-mail-address-here"
   If you preview or open an e-mail message that contains this kind of an image reference, you may make your computer a target for more spam.

   To prevent this kind of Web beacon, where an HTML e-mail message contains references such as links and banners to an external URL, the Outlook Express HTML viewer does not automatically render the external content. Instead, when you open the e-mail message, the areas in the message that typically contain embedded images instead display a red X placeholder.

   To download external content for an individual e-mail message so that you can view the blocked images, click the embedded hyperlink in the following text, just above the content window in the e-mail message: "Some pictures have been blocked to help prevent the sender from identifying your computer. Click here to download pictures."

   NOTE: You can manually turn off the Block images and other external content in HTML e-mail option. This is a security feature that has been included in Windows XP SP2 to protect your computer against junk e-mail (spam). We recommend that you do not turn off this option.

   
   
   
   
   

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4. How do I import my email and addresses into Outlook Express?
   
   

   You can easily import items from other programs, like other mail clients and address book data, into Microsoft Outlook® Express.

   Import Address Books:
   You can import address book contacts from other Microsoft Windows® Address Book files (.wab), as well as from Netscape Communicator, Microsoft Exchange Personal Address Book, or any text (.csv) file.

   For Windows Address Book:
   

   1. On the File menu, point to Import, and then click Address Book.
   2. Select the address book or file type you want to import, and then click Open.

   For All Other Address Book Formats:
   

   1. On the File menu, point to Import, and then click Other Address Book.
   2. Click the address book or file type you want to import, and then click Open.

   If your address book is not listed, you can export it to either a text (.csv) file or a Lightweight Directory Access Protocol (LDAP) or Lightweight Directory Interchange Format (LDIF) file, and then import it using that file type.

   Import Messages from Other E-Mail Programs:
   Using the Outlook Express Import Wizard, you can easily import e-mail messages from a variety of popular Internet e-mail programs, such as Netscape Communicator and Eudora, as well as from Exchange Server and Outlook.

   1. On the File menu, point to Import, and then click Messages.
   2. Select the e-mail program you want to import messages from, and then click Next.
   3. Verify the location of your messages, and then click Next.
   4. Choose All folders to import all the messages, and then click Next. You can also choose Selected Folders to import messages from one or more folders.
   5. Click Finish.

   Note: If you are unsure which e-mail program and version you want to import messages from, start the e-mail program. On the Help menu, select About and check the information for program and version.

   
   
   
   
   

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5. It seems that when folks reply to my email and it comes back to me with their comments, the content of the previous correspondence is wiped out of the letter.  Is there something I can do for this?
   
   

   Open Outlook then go to Tools and then Options. On the Preferences Tab click e-mail options. 
   On the bottom half of the Options page, make sure that “Include original message text” is selected for replies and forwards.

   
   
   
   

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6. Outlook comes up with an error message that says; the server does not support a SSL connection. What do I do?
   
   

   To Deselect SSL do the following:

   1. Open Outlook Express or Outlook.
   2. Got Tools and then Accounts
   3. Select the problem Email Account and click Properties
   4. Then click on the Advance Tab
   5. Clear the check box the says “This server requires a secure connection (SSL)”
   
   
   
   

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7. Internet shortcuts in Outlook and/or Outlook Express do not start Web browser.
   
   

   More than likely the problem is that Microsoft Internet Explorer is not currently your default Internet browser, and the browser that was the default browser is no longer installed. To resolve this issue set Internet Explorer as the default browser. To set Internet Explorer to be the default Internet Browser, follow these steps:

   1. Click Start, point to Settings, and then click Control Panel.
   
   2. Double-click the Internet or Internet Options icon, and then click Programs.
   
   3. Make sure that the Internet Explorer should check to see if it is the default check box is selected, click Apply, and then click OK.
   
   4. Open Internet Explorer, and then click Yes when you receive the following prompt: Internet Explorer is not currently your default browser. Do you wish to make it the default?
   
   Links in e-mail messages should then open Internet Explorer.
   
   
   

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